12bet Privacy Policy — How We Protect Your Data, Everything in English

12bet takes your privacy seriously. On this page, we want to be fully transparent — what information we collect from you, why we collect it, how we store it, and when and with whom it may be shared. This policy applies to all 12bet services, websites, and mobile apps.

12bet collects two types of information — data you provide directly, and data generated automatically as you use the platform.

What You Provide Directly

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current Address
• National ID or passport details (collected during KYC verification)
• Mobile banking number (for deposits and withdrawals)
• Messages and information provided when contacting Support

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Login timestamps and page visit history
• Betting Activity History (Transaction Logs)
• Cookies & Session Data

This information is collected because it is necessary to operate 12bet's services safely and correctly. We do not collect anything beyond what is needed.

12bet collects each piece of data for a specific purpose. We never hold data without a clear reason.

• Account Management: To create your account, authenticate your login, and ensure account security.
• Identity Verification: To verify your age and identity — this is a legal requirement.
• Financial Transactions: For processing deposits, withdrawals, and fraud prevention.
• Service Improvement: To analyze how you use our site and app so we can make them easier to navigate.
• Contact: To send you important updates, security alerts, or responses to your support requests.
• Promotion: With your consent, we may send you information about bonuses and promotions — if you withdraw consent, these communications will stop immediately.
• Legal Compliance: To comply with legal directives from relevant regulatory authorities.

12bet applies the highest industry standards for data protection. We make no compromises on security.

Technical Security

• SSL/TLS Encryption: Every interaction on the site is encrypted — all data transmitted between your browser and our servers is fully protected.
• AES-256 Storage Encryption: All stored data is protected with military-grade encryption.
• Firewall & Intrusion Detection: Servers are monitored around the clock.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.

Administrative Security

• Only authorised staff can access data on a need-to-know basis — not everyone has visibility of everything.
• All staff are bound by confidentiality agreements.
• Regular security audits are conducted.

That said, no digital system is 100% impenetrable. Should a security incident occur, 12bet will notify affected members as quickly as possible and take the necessary steps.

12bet wants to be transparent — here is when and with whom your data may be shared.

When Information Is Shared

• Payment Processing: Only the minimum information required to process transactions via bKash or Nagad — used solely for transaction verification.
• Identity Verification Services: With approved verification services as part of the KYC process.
• Legal Authorities: Under a valid court order or regulatory directive — only the specific data requested, never the entire database.
• Fraud Prevention: To agencies involved in confirmed criminal activity.

When Your Data Is Not Shared

• To advertisers or marketing agencies
• To Data Brokers or Information Resellers
• Any third party without your consent

The 12bet website and app use cookies — small data files stored in your browser that help the site remember your preferences and function correctly.

Cookie Type

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preference, timezone, and other settings.
• Analytics Cookies: How long you spend on each page and where you encounter issues — this data is used to improve the site.

Cookies can be disabled from your browser settings — however, turning off essential cookies may prevent certain features of the site from working properly.

Every member registered with 12bet has certain rights over their own data — rights we fully respect and uphold.

• Right to View: You have the right to ask what personal information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: After closing your account, you may request deletion of your data — except where retention is required by law.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.

To Exercise Any of These Rights support@12bet-baji.net-email us or reach out via live chat. 12bet typically responds within 30 days.

12bet does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal requirements.

• Active Account Information: Full data is retained for as long as your account remains active.
• Transaction History: Financial transaction records are generally retained for 5 years, as required by legal obligations.
• Data from Closed Accounts: After account closure, data is retained for a legally specified period in accordance with applicable regulations, then permanently deleted.
• Support Messages: Retained for up to 2 years after the issue is resolved.

After the retention period, data is automatically deleted or anonymised so it can no longer be traced back to you.

12bet updates this Privacy Policy as needed. If significant changes are made, you will be notified in advance at your registered email address. The date of the latest update is displayed at the top of the page — check it to see whether anything has changed.

For any privacy-related questions or concerns, please get in touch with us. 12bet treats every privacy request seriously and always aims to respond promptly.